Articles
We love to share our insights and provide perspectives that we hope will help you better navigate the complexities of today’s marketplace.
New Buyers Discovered Your Brand During COVID. Here’s How to Keep Them Coming Back.
Your brand has spent years honing its ideal customer profile and developing effective strategies for marketing to these target audiences. But if you’re like many brands, you’re discovering that a whole bunch of new customers found you during COVID. Among the three-quarters of Americans who say they’ve changed their shopping behavior since the pandemic began, […]
How Adventure and Luxury Companies Should Tailor Their Communications in 2021
As vaccinations become widely available and mask mandates are rolled back, the world is beginning to open up. Some cruise lines plan to resume operations this summer. Greece removed quarantine requirements for vaccinated or Covid-19-negative travelers from a number of countries. France has opened its borders to vaccinated travelers from the United States, Great Britain […]
Traditional Brands Shift to DTC to Combat Lack of Retail Traffic
Over the past decade, a growing number of innovative brands such as Harry’s, Bonobos and Warby Parker have shaped a new, direct-to-consumer (DTC) business model. By selling directly to loyal customers, these startups bypass the traditional wholesale and retail middlemen. Given the circumstances posed by COVID-19 this past year, it’s not surprising that a number […]
What’s Old is New Again — and Driving Impressive Results
Direct mail has become an unexpectedly post-modern way to reach consumers. It’s a tactile experience that engages other senses than simply the eyes and ears. Having something to touch, to hold, to experience of a brand is at the heart of relationship building. Yes, even if it’s simply a postcard.
New Times, New Tactics: Keeping Up with Evolving Buyer Behaviors in the Post-pandemic World
It’s fair to say that the pandemic changed many Americans’ daily behaviors (hand sanitizer and home schooling, anyone?) Beyond these initial “how do we stay safe?” shifts, consumers have adopted significantly different behaviors over the past several months — particularly when it comes to making a purchase.
6 Tips to Reduce Your Customer Acquisition Cost for Direct Mail
To attract new customers, much of the time, you must make an investment. But every brand wants to minimize this cost while also receiving the kind of returns expected. You can determine what you’re spending to gain new customers with the metric customer acquisition cost (CAC)