LS Direct Marketing is seeking a results-oriented sales leader to join our team as the Director, Revenue Operations. This position plays a crucial role in the overall success of the Go-To-Market organization to serve as the catalyst in the execution of building and maintaining a scalable sales engine. The Director will be tasked with delivering insights and outputs that enable data-driven decision-making. Additionally, the role is responsible for ensuring the CRM is positioned to optimally support sellers, sales leaders, and other organizational stakeholders. The Director will also play a key role in supporting the overall growth efforst of the Company and work cross-functionally to lead and/or assist on important projects.
- Company location: Suffern, NY
- Position location: Suffern, NY
- Expected hours of work: This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required
About LS Direct
From predictive analytics to the customer mailbox, LS Direct Marketing is the trusted one-stop partner for today’s savvy omnichannel retailers to deliver data-driven, highly personalized direct marketing messages at just the right time. Through our proprietary technology and team of data scientists and designers, we help our clients with actionable solutions to drive customer conversion and to achieve measurable ROI – at every stage of the buying journey.
Core Responsibilities
- Lead, develop, and scale our Revenue Operations function
- Oversee/manage day to day operations such as CRM Management, forecasting, reporting/dashboarding, pipeline management, team and individual performance tracking
- Partner with GTM stakeholders to develop, document, and enable an effective process that drive better performance
- Territory, quota, and compensation planning
- Identify, develop, monitor, and provide analysis of sales performance KPI’s and metrics
- Support cross-functional strategic initiatives and link strategy to operations by partnering with key business partners including Marketing Sales, Customer Success, Finance, Product
- Steer all analyses and recurring reports/dashboards (e.g. KPI progress, pipeline analysis, board materials)
- Drive alignment between the efforts of the sales and marketing organization and those of other internal departments, Onboarding, Data, GAP
- Own the systems/tech stack that fosters scalable revenue growth and data gathering throughout the GTM process (CRM Management)
- Ensure creation and dissemination of sales and marketing enablement including collateral pitch decks, data sheets, call scripts, FAQs, and competitive battle cards
We’re Looking for Someone With
- 5+ years of Sales Operations or Revenue Operations leadership experience in a fast growth environment. SAAS or Marketing company experience a plus
- Experience with CRM (Salesforce) and other commonly used tech stack products (Salesforce, Asana, etc.)
- Experience with BI tools such as Tableau or PowerBI
- Passion for analytics, and data-driven action
- Must have demonstrated strategy experience and ability to understand the business
- Excellent leadership, teamwork and communication skills (written & verbal), including the ability to clearly communicate complex information to cross-functional leaders and executives
- Data-driven in all your decisions, big and small, with a strong inclination to dig one level deeper
- Scalability-minded with an eye for process and a drive for continuous improvement
- Exceptional problem-solving skills: demonstrated ability to structure complex problems, derive business insights, and develop implementable solutions